Clear-Com TEMPEST 2400 Spécifications télécharger pdf (Page 97)

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Clear-Com Communication Systems Page 97 of 100

Tempest 2400 Wireless Intercom System

Customers will be encouraged to contact their Dealer or Distributor with their installation and

technical support enquires rather than using the Customer Service Centers directly.

Support for Direct Sales

Customers may utilize the Customer Service Centers once a system has been installed and

commissioned by Clear-Com Systems and Applications Engineers, or in the case of project

installations, once the Project Team has completed the hand-over to the Support Centers.

ETURN MATERIAL AUTHORIZATION POLICY

Authorizations: All products returned to Clear-Com or a Clear-Com Authorized Service Partner must

be identified by a Return Material Authorization (RMA) number.

The Customer will be provided with an RMA number upon contacting Clear-Com Sales Support as

instructed below.

The RMA number must be obtained from Clear-Com via phone or email prior to returning product to

the Service Center. Product received by the Service Center without a proper RMA number is subject

to return to the Customer at the Customer’s expense.

Damaged equipment will be repaired at the Customer’s expense.

Returns are subject to a 15% restocking fee.

Advance Warranty Replacements (AWRs);

During the first 30 days of the Standard Warranty Period: Once the equipment fault has been verified

by Clear-Com or its authorized representative, Clear-Com will ship a new replacement product. The

Customer will be provided with an RMA number and be required to return the faulty equipment within

14 days of receipt of the replacement or will be invoiced for the list price of a new product.

During days 31-90 of the Standard Warranty Period: Once the equipment fault has been verified by

Clear-Com or its authorized representative, Clear-Com will ship a like-new, fully refurbished

replacement product. The Customer will be provided with an RMA number and be required to return

the faulty equipment within 14 days of receipt of the replacement or will be invoiced for the list price

of a new product.

To obtain an RMA number or request an AWR:

North and South America, Asia-Pacific, and US Military:

Hours: 0800 – 1700 Pacific Time

Days: Monday - Friday

Tel: +1 510 337 6600

Email:

SalesSupportUS@vitecgroup.com

Europe, the Middle East and Africa:

Hours: 0800 – 1700 GMT + 1

Days: Monday - Friday

Tel: + 44 1223 815000

Email:

[email protected]

Note: AWRs are not available for UHF WBS Analog wireless intercom systems. UHF WBS Analog

wireless intercom systems out-of-box failures must be returned to Alameda for repair.

Note: Out-of-box failures returned after 90 days will be repaired and not replaced unless approved by

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Clear-Com TEMPEST 2400 Spécifications Page 97

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