Clear-com HB-704 Manuel d'utilisateur télécharger pdf (Page 22)

WARRANTY

period will be offered at no charge between 09:00 and 17:00 according to the

customer’s local time zone.

In addition, for customers who purchase an Extended Warranty or Service

Contract, 24-hour customer support is offered immediately upon purchase of

such agreement. For more information, contact your authorized dealer,

distributor, or sales representative.

Instructions for reaching Clear-Com’s User Support Centers are given below.

Telephone for Europe, Middle East and Africa: +49 40 6688 4040

Telephone for the Americas and Asia: +1 510 337 6600

Email: vitec.support@AVC.de

Once the standard warranty period has expired, the User Support Center will

continue to provide telephone support if you have purchased an Extended

Warranty or Service Contract. In these cases, you will have access to

telephone support 24 hours per day, 7 days per week.

WARRANTY REPAIRS AND RETURNS

Before returning equipment for repair, contact a User Support Center to obtain

a Return Material Authorization (RMA). Clear-Com representatives will give

you instructions and addresses for returning your equipment. You must ship

the equipment at your expense, and the support center will return the

equipment at Clear-Com’s expense.

For out-of-box failures, use the following contact information:

Europe, Middle East and Africa

Tel: +44 1223 815000 Email: [email protected]

North America, Canada, Mexico, Caribbean & US Military

Tel: +1 510 337 6600 Email: cu[email protected]

Asia Pacific & South America

Tel: +1 510 337 6600 Email: customerservicesAP[email protected]

Clear-Com has the right to inspect the equipment and/or installation or

relevant packaging.

NON-WARRANTY REPAIRS AND RETURNS

For items not under warranty, you must obtain an RMA by contacting the

User Support Center. Clear-Com representatives will give you instructions

and addresses for returning your equipment.

You must pay all charges to have the equipment shipped to the support center

and returned to you, in addition to the costs of the repair.

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Clear-com HB-704 Manuel d'utilisateur Page 22